Small Business
Management For Success
Small Business Management For Success
“Small Business Management” is a 98 page
ecourse or ebook that is designed for business owners and managers
who want to make more profits and run their business more smoothly
and effectively.
“Small
Business Management” will enable you to run your business
like a successful entrepreneur, making more profits whilst managing
your costs. It covers how to manage your staff more effectively and
will enable you to finally gain control over your
business.
Contents
Introduction
1-What Not To
Do
Lose Sight of Your
Goal
Make
Mistakes
Compete for the
Same Customers in the Same Way
Expect Too Much
From Your Employees
Concentrate on the
Sale
Systems of
Management
2-Leadership
What Makes a Good
Boss?
Assigning
Responsibilities
Business
Teams
Communication
Tips for
Employers
Men versus
Women
Delegation
Building a
Cohesive Company Culture
Motivating
Employees
Employee
Benefits
Dealing With the
Problem Employee
Invest Your
Time
Motivation
Isolation
Attitude
Accountability
3-Human
Resources
Hiring New
Employees
Interview
Tips
Legal
Requirements
4-
Operating Reports
Cash
Flow
Reading Financial
Statements
What are Financial
Statements?
Balance
Sheets
Income
Statements
Cash Flow
Statements
Operating
Activities Investing
Activities
Financing
Activities
Financial
Statement Ratios and Calculations
5-
Marketing and Sales
Customer
Service
Tips for Teaching
Top-Notch Customer Service
Keeping Customers
for Life
Dealing with Angry
Customers
What Not to
Say
Solving
Problems
6-
Evaluating Your Management Structure
In Case of
Emergency
Worst Case
Scenario
Emergency Action
Plan
Be
Prepared
Getting Back to
Work
7- Growing
Your Business
Open Another
Location
Create Franchise
Opportunities
License Your
Product
Alliances or
Partnerships
Diversification
Look for New
Markets
Government
Contracts
Mergers or
Acquisitions
Expand
Globally
Internet
Sales
Top 10
Tips for Using Email Marketing:
Shooting for the
Stars
Guidelines for
Small Business Success
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